How to get a copy of the OWB Executable for a Broadcom CA Clarity Release

Products

• Clarity PPM On Premise

Issue/Introduction

How can I get the executable / zipped file for Open Workbench (OWB) that's compatible with my release? 

Environment

Release : All Supported Releases

Component : CA PPM OPEN WORKBENCH (OWB)

Resolution

1. Ensure you have the following global access right: Software Download - Open Workbench.

2. Download the OWB file from Clarity PPM via Home->Account settings->Software downloads.

3. Run the OWB exe and then go through the installation prompts to install OWB

Note: Prior to installing the new version:

• Make a backup of any views you may have saved in the folders if they are still there
• Uninstall any prior OWB components from the workstation (including both Open Workbench and Schedule Connect)

Also, The file is available as an executable, not a zipped file. You can make the executable into a zip as needed

 

Additional Information

• For OWB installation instructions from the documentation, see: Install Client Applications From Clarity PPM
• Here's detailed instructions to do a clean uninstall and then install of OWB if you run into any issues during the install: 32378
• See KB 141061 - How to search for known Clarity PPM Issues using Self Service