Users cannot see Administration side menu, also Home and Favorites dropdown

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Article ID: 141319

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Things were working for us before, and now suddenly all admin users are no longer able to see Administration menu, although they have the access rights:

Also the Home and Favorites menus, although visible, are not producing a drop down when we hover over them

Cause

  • This is caused by an issue in the application that requires a restart of all services

Environment

Release : All supported Clarity releases

Resolution

Restart the Clarity services, then the menus should be visible and working again

Additional Information

  • See 134593 - Clarity PPM 'HOME', 'FAVORITES' display no information related to a defect fixed in Clarity PPM 15.7

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