xFlow and Insights - This content cannot be displayed in a frame in IE11

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

When calling Insights from xFlow using Internet Explorer 11, the following message appears:

This content cannot be displayed in a frame

I need to click on "open a new window" to display Insights out of xFlow. Is this a normal behaviour? How can I avoid the error and work-around?

When I try the same with Firefox, Insights displays inside xFLow window directly.

 

Cause

Check the value of "Launching programs and files in an IFRAME" within the Security Settings of the Internet Options of the Internet Explorer. It seems likely that it is set to Disable or Prompt.

Environment

Release : 17.2

Component : SERVICE DESK MANAGER

Resolution

Set the value of "Launching programs and files in an IFRAME" within the Security Settings of the Internet Options of the Internet Explorer to "Enable".