Client Automation - egc30n.exe exception appears on Enterprise GUI if logon Domain dialog box is canceled

Products

• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Software Delivery
• CA Client Automation - Remote Control

Issue/Introduction

In Enterprise GUI, is option "Open Asset at Domain level" is selected, a login dialog box may appear.

 

 

If cancel button is pressed, following error appears :

"Unable to Create and Initialize object of class ITRMComputerAsset(....)".

 

 

Then following exception appears :

 

Reason:
EGC30N.exe caused an EXCEPTION_ACCESS_VIOLATION in module mfc100u.dll at 0023:6F2E2F65

Registers:
EAX=6DA8D964 EBX=009CE7B0 ECX=05AB4130 EDX=00000000 ESI=05AB4130
EDI=00000082 EBP=0081FB60 ESP=0081FAF0 EIP=6F2E2F65 FLG=00210287
CS =0023 DS =002B SS =002B
ES =002B FS =0053 GS =002B

Call Stack:
0023:6F2E2F65 (0x05AB4130 0x000501E4 0x00000082 0x00000000) mfc100u.dll
0023:6F2E31F7 (0x000501E4 0x00000082 0x00000000 0x00000000) mfc100u.dll
0023:6F1D9FAF (0x000501E4 0x00000082 0x00000000 0x00000000) mfc100u.dll
0023:75808E71 (0x6F1D9F59 0x000501E4 0x00000082 0x00000000) USER32.dll, CallNextHookEx()+0177 byte(s)
0023:7580AEFD (0x6F1D9F59 0x00000000 0x00000082 0x00000000) USER32.dll, GetAncestor()+0461 byte(s)
0023:7580932C (0x013D2D10 0x00000000 0x00000082 0x00000000) USER32.dll, CallNextHookEx()+1388 byte(s)
0023:7580CF51 (0x0081FD48 0x00000000 0x0081FE0C 0x77710BF0) USER32.dll, IsServerSideWindow()+0433 byte(s)
0023:77710CA6 (0x01370000 0x00000000 0x009C1F18 0x0000000A) ntdll.dll, KiUserCallbackDispatcher()+0054 byte(s)
0023:01374BDB (0x7EBAF000 0x75107BE0 0xB11BE765 0x0081FE78) EGC30N.exe
0023:75107C04 (0x7EBAF000 0xB379D7FE 0x00000000 0x00000000) KERNEL32.DLL, BaseThreadInitThunk()+0036 byte(s)
0023:7772B90F (0xFFFFFFFF 0x777106E9 0x00000000 0x00000000) ntdll.dll, RtlInitializeExceptionChain()+0143 byte(s)
0023:7772B8DA (0x01374D55 0x7EBAF000 0x00000000 0x00000000) ntdll.dll, RtlInitializeExceptionChain()+0090 byte(s)

 

Environment

Release : 14.0 SP2, 14.0 SP3

Component : Client Automation

 

Resolution

Open a case at CA Broadcom technical Support requesting one of these fixes :

 

T6FP030 - ITCM 14.0 SP2

T6FP031 - ITCM 14.0 SP3