Can not login with paragraph symbol (§) in password

Products

• CA Service Desk Manager
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Desk Manager - Mobile Application
• CA Service Desk Manager - Xtraction

Issue/Introduction

ServiceDesk 17.1 RU5 German

It is not possible to login in ServiceDesk web interface, if the user password contains a paragraph symbol (§)

 

Cause

Defect already registered for this problem.

PROBLEM SYMPTOM: WIN-LOGON WITH GERMAN SYMBOLS IN USERNAME OR PASSW

 

Environment

Release : 17.1

Component : SERVICE DESK MANAGER

 

Resolution

Testfix available for this problem.

Please, contact support to get the 17.1 Testfix T6F2025.

T6F2025 can be installed on top of 17.1 RU05.