Can not login with paragraph symbol (§) in password

Article Id: 141287

Status: Published

Updated On: 10-12-2019 09:53

Products:

CA Service Desk Manager , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Desk Manager - Mobile Application , CA Service Desk Manager - Xtraction

Issue/Introduction:

ServiceDesk 17.1 RU5 German

It is not possible to login in ServiceDesk web interface, if the user password contains a paragraph symbol (§)

Cause:

Defect already registered for this problem.

PROBLEM SYMPTOM: WIN-LOGON WITH GERMAN SYMBOLS IN USERNAME OR PASSW

Environment:

Release : 17.1

Component : SERVICE DESK MANAGER

Resolution:

Testfix available for this problem.

Please, contact support to get the 17.1 Testfix T6F2025.

T6F2025 can be installed on top of 17.1 RU05.