CA Web 12.1 viewer constantly needs recycling

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Article ID: 141283

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Updated On:

Products

CA Output Management Web Viewer

Issue/Introduction

Users receive the following error message when trying to log in "CA output management web viewer has experienced a problem, and your session has now closed"
Tasks are then recycled and they can log on however this is a constant occurrence happening daily.
 
 

Cause

WebViewer Tomcat keeps unexpectedly signing out of DERBY database on SYSG and, thereafter, it seems to freeze until task is recycled. 

Environment

Release : 12.1

Component : CA OUTPUT MANAGEMENT WEB VIEWER

WBVLUW

Internal Derby Database

Apache Tomcat

Resolution

Deleting the runtime DB cache (Derby) resolved the problem.