CA Web 12.1 viewer constantly needs recycling
Article ID: 141283
Updated On:
Products
CA Output Management Web Viewer
Issue/Introduction
Users receive the following error message when trying to log in "CA output management web viewer has experienced a problem, and your session has now closed"
Tasks are then recycled and they can log on however this is a constant occurrence happening daily.
Tasks are then recycled and they can log on however this is a constant occurrence happening daily.
Cause
WebViewer Tomcat keeps unexpectedly signing out of DERBY database on SYSG and, thereafter, it seems to freeze until task is recycled.
Environment
Release : 12.1
Component : CA OUTPUT MANAGEMENT WEB VIEWER
WBVLUW
Internal Derby Database
Apache Tomcat
Resolution
Deleting the runtime DB cache (Derby) resolved the problem.
Feedback
Yes
No
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