Unable to update the default areas for ServicePoint, getting Invalid default_cat_config::validate_default_cat_config
Article ID: 141282
Updated On:
Products
Issue/Introduction
ServiceDesk 17.1 Spanish Environment just upgraded to ServiceDesk 17.2
Trying to change the default areas for ServicePoint through the ServiceDesk Web Interface :
SDM Administration -> xFlow-Interface -> ServicePoint -> Default Areas
Following error messages are recorded in stdlog file :
spelsrvr 4060 ERROR interp.c 583 default_cat_config::validate_default_cat_config Unknown message.
web:local 3820 ERROR freeaccess.spl 10355 checkin () failed: INVALID default_cat_config::validate_default_cat_config Unknown messge.
Cause
Root cause:
Some .maj files in NX_ROOT/bopcfg/majic folder were not updated during the upgrade.
Environment
Release : 17.1
Component : XFLOW INTERFACE FOR SDM
Resolution
Reproduced in support lab and verified that error get fixed after 17.2 RU04 (or later)
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