Unable to update the default areas for ServicePoint, getting Invalid default_cat_config::validate_default_cat_config

book

Article ID: 141282

calendar_today

Updated On:

Products

CA Service Desk Manager

Issue/Introduction

 

ServiceDesk 17.1 Spanish Environment  just upgraded to ServiceDesk 17.2

 

Trying to change the default areas for ServicePoint through the ServiceDesk Web Interface :

SDM Administration -> xFlow-Interface -> ServicePoint ->  Default Areas 

Following error messages are recorded in stdlog file :

 

spelsrvr     4060 ERROR    interp.c               583 default_cat_config::validate_default_cat_config Unknown message.

web:local  3820 ERROR    freeaccess.spl    10355 checkin () failed: INVALID default_cat_config::validate_default_cat_config Unknown messge. 

 

 

Cause

Root cause:

Some .maj files  in NX_ROOT/bopcfg/majic folder were not updated during the upgrade.

 

Environment

Release : 17.1

Component : XFLOW INTERFACE FOR SDM

 

Resolution

Reproduced in support lab and verified that error get fixed after 17.2 RU04 (or later)