The following error appears in mail_nxd.log after upgrading Service Desk Manager 17.x:
Failed to send mail. Reason: javax.mail.SendFailedException:
Failed to send the mail after trying with all the mail hosts.
The Mail NXD options are empty in NX.env but shows up as installed in the application.
Release : 17.2
Component : SERVICE DESK MANAGER
1. Go to Administration > Options Manager > Email
2. Confirm that the mail nxd are installed and not empty:
MAIL_SMTP_HOSTS MAIL_SMTP_DOMAIN_NAME MAIL_FROM_ADDRESS MAIL_REPLY_TO_ADDRESS
3. Go to NX.env and confirm the same options from above are empty:
NX_MAIL_SMTP_HOSTS= NX_MAIL_SMTP_DOMAIN_NAME= NX_MAIL_FROM_ADDRESS= NX_MAIL_REPLY_TO_ADDRESS=
4. Re-install the options at application level > Restart Services
If AA environment : Restart STBY > Failover STBY > Failover BG > Restart application servers.