Spectrum user cannot login to Active Directory Integrated OneClick Server

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

We have users that are able to login to Spectrum with their AD/LDAP account (user), with no issues.  However, we have one individual configured the same that is unable to login.

Environment

Release : 19.1, 20.2, 21.2

Component : Spectrum OneClick

Cause

Enabling SSORB Security SP will write more to the stdout.log (windows) or catalina.out (linux):

Login for user shows the following:

(http-nio-8080-exec-3) (SecuritySP) - User abc12345 is neither a super user nor an allowed user to login Spectrum

(http-nio-8080-exec-3) (SecuritySP) - Authenticating user with external directory server: abc12345

(http-nio-8080-exec-3) (SecuritySP) -   Getting user by search: sAMAccountName=abc12345

(http-nio-8080-exec-3) (SecuritySP) -   search returned no results, no user found

 

Resolution

 

• Ensure user who cannot login is nested under the OU that is defined in the LDAP Base DN Settings.
• Expand LDAP Base DN to include OU that user belongs to and set search sub directories to yes.