Spectrum user cannot login to Active Directory Integrated OneClick Server

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Article ID: 141239

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction


We have users that are able to login to Spectrum with their AD/LDAP account (user), with no issues.  However, we have one individual configured the same that is unable to login.

Cause


Enabling SSORB Security SP will write more to the stdout.log (windows) or catalina.out (linux):


Login for user shows the following:

(http-nio-8080-exec-3) (SecuritySP) - User abc12345 is neither a super user nor an allowed user to login Spectrum

(http-nio-8080-exec-3) (SecuritySP) - Authenticating user with external directory server: abc12345

(http-nio-8080-exec-3) (SecuritySP) -   Getting user by search: sAMAccountName=abc12345

(http-nio-8080-exec-3) (SecuritySP) -   search returned no results, no user found

 

Environment


Release : 19.1, 20.2, 21.2

Component : Spectrum OneClick

Resolution

 

  • Ensure user who cannot login is nested under the OU that is defined in the LDAP Base DN Settings.
  • Expand LDAP Base DN to include OU that user belongs to and set search sub directories to yes.



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