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AWA Using a tnsnames.ora reference in the Analytics Backend causes the backend to not start.


Article ID: 141234


Updated On:


CA Automic Workload Automation - Automation Engine


When trying to utilize a connection for the Analytics that uses a tnsnames.ora, the Analytics agent does not start and gives an error similar to:

Error while generating chart.: Unrecognized token 'Connect': was expecting ('true', 'false' or 'null') at [Source: (String)"Connect to [/] failed: Connection refused: connect"; line: 1, column: 8]


The use of the thin client requires both specific syntax and reference to the tnsnames.ora file directly at start.


Release : 12.3

Component : ANALYTICS


1.) in the, make sure the line reads like such (orclpdb in this case is my tnsnames entry)

2.) in the start command, you need to add a java flag pointing to your tnsadmin folder (

So my full command to start looks like:

/opt/Java/jre1.8.0_231/bin/java -Xmx512M -jar analytics-backend.jar