adminconsoleapp and uimhome: page cannot be displayed error after upgrade to 902

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Article ID: 141209

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Recently upgraded to 9.0.2 from 8.51.  After the upgrade, wasp on the primary hub will not display "adminconsoleapp" or "uimhome".

The "wasp probe is green in the IM console.

If we change the http_port for wasp in the Raw Configure to 8080, it works fine.

Environment

Release : 9.2.0

Component : UIM - UMP_ADMINCONSOLE2

Resolution

We took the following troubleshooting and other steps to resolve the issue.

Stopped the Nimsoft Robot Watcher service.

Ran 'netstat -an -B' and that displayed:

Can not obtain ownership information
TCP [::]:80 [::]:0 LISTENING

"0" is "System".

We found no services in the Windows Services panel (like Worldwide Web Publishing Service or IIS).

Ran portqry against the localhost:

C:\PortqryUI\>portqry.exe -n localhost -e 80

and it displayed an HTTP service.

Went to the Windows registry and found this key was set to "3".

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\HTTP\start

we changed it to "4" for disabled and rebooted the server.

Changed wasp port back to 80 and now it is working.

Additional Information

https://social.technet.microsoft.com/Forums/Lync/en-US/41f446cc-fc36-4f57-b13a-3657249a0d8b/port-80-is-being-used-by-pid-4?forum=win10itpronetworking