Randomly, Operator Console shows "Data Access Error" "Dashboard Failed to Load" when we click on Home menu and Dashboard on OC.
Only occurs when operator console is launched via USM. If launched direct the issue is not seen
This was caused by the UMP session timeout .
When operator console is opened from UMP as it uses the same session.
Timeout can be configured at the below files:
This means to time out after five minutes, but automatically request an extension after one
minute as long as the user is currently browsing to a portal page.
Also the file nimsoft\probes\service\wasp\webapps\root\web-inf\web.xml
Doing this, the default session is 30 minutes, but when session.timeout.auto.extend is set to "true" then the session will automatically be extended every 1 minute, as long as the user is currently browsing a page/portlet.
Release : 9.2.0
Component : UIM - OPERATOR CONSOLE
Increased the session-config timeout from 30 to 120 (2 hours),
this resolved the issue of the "Data Access Error" "Dashboard Failed to Load" in Operator Console