UIM - VMware probe CABI dashboards empty

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Article ID: 141174

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

When I open the CABI vmware views the reports are empty. We can see the QOS in the database and we can see other Cabi reports correctly.

We are receiving alarms from the vmware probes and I have already checked the KB: CABI VMware Hosts reports are all broken (Knowledge Base Articles - 116900)

Cause

If CABI is connected correctly to UMP and the data from vmware is showing data in UMP it might be an issue with the "allowed_origins" attribute assigned to the user used to visualize the dashboards. 

Environment

Release : 9.2.0

Component : UIM - CABI

Resolution

•  Go to:

http://<cabi_server>/cabijs/login.html

•  log in as superuser or as an admin user and go to Manage > Users 

•  select the user used and verify that - if the profile attribute "allowed_origin" exists - it includes the origin the vmware data is coming from.

Additional Information

Related KB:

UIM - Vmware CABI Reports not working: "The report is empty."