Unable to export reports from IDM. IE security configuration.

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

After running reports in IDM, the reports are viewable but they cannot be exported in any format. Attempting to export the reports take you to a Jaspersoft bi login screen that looks full of errors instead of exporting the file

Environment

Release : 14.2

Component : IdentityMinder(Identity Manager)

Browser: IE 11

Cause

This is not IDM but Jasper scripts issue that IE flag this as security risk and block the access.

Resolution

on IE11

1)  Go to Internet Options

2)  Select Security Tab

3)  Under Security Level for this Zone

4)  Uncheck Enable Protected Mode

5) Restart IE