Client Automation - OSconfig.XML not update during upgrade

Article Id: 141144

Status: Published

Updated On: 09-12-2019 21:43

Products:

CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Software Delivery , CA Client Automation - Remote Control , CA Client Automation - Desktop Migration Manager

Issue/Introduction:

After an upgrade the file C:\Program Files (x86)\CA\DSM\Agent\OSConfig.xml is not updated.

Cause:

A fix including the file OSConfig.xml has been applied before upgrade.

OSConfig.xml file is not updated because its "creation date" is different than "Modified Date".

MSI detects this file as an updated file and does not overwrite it.

Environment:

Release : 14

Component : Client Automation

Resolution:

Execute following command prior the upgrade to SP3 :

powershell.exe -ExecutionPolicy ByPass -Command "$(Get-Item 'C:\Program Files (x86)\CA\DSM\Agent\OSConfig.xml').creationtime=$(Get-Item 'C:\Program Files (x86)\CA\DSM\Agent\OSConfig.xml').lastwritetime"

This command sets the creationtime of file C:\Program Files (x86)\CA\DSM\Agent\OSConfig.xml same as lastwritetime.

And then new file OSConfig.xml will be copied during upgrade.