Client Automation - OSconfig.XML not update during upgrade

Products

• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Software Delivery
• CA Client Automation - Remote Control

Issue/Introduction

After an upgrade the file C:\Program Files (x86)\CA\DSM\Agent\OSConfig.xml is not updated.

Environment

Client Automation - All Versions

Cause

A fix including the file OSConfig.xml has been applied before upgrade.

OSConfig.xml file is not updated because its "creation date" is lower than "Modified Date".

 

MSI detects this file as an updated file and does not overwrite it.

 

When it is not OK we could see this in MSI log :

MSI (s) (70:44) [13:54:26:842]: File: C:\Program Files (x86)\CA\DSM\Agent\OSConfig.xml; Won't Overwrite; Won't patch; Existing file is unversioned but modified

 

 

When it is OK we could see this in MSI log :

MSI (s) (4C:F8) [18:45:35:184]: File: C:\Program Files (x86)\CA\DSM\Agent\OSConfig.xml; Overwrite; Won't patch; Existing file is unversioned and unmodified - hash doesn't match source file

 

Resolution

Execute following command prior the upgrade  :

powershell.exe -ExecutionPolicy ByPass -Command "$(Get-Item 'C:\Program Files (x86)\CA\DSM\Agent\OSConfig.xml').creationtime=$(Get-Item 'C:\Program Files (x86)\CA\DSM\Agent\OSConfig.xml').lastwritetime"

 

This command sets the creationtime of file C:\Program Files (x86)\CA\DSM\Agent\OSConfig.xml same as lastwritetime.

And then new file OSConfig.xml will be copied during upgrade.