ASM Root Cause Analysis report is empty

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Article ID: 141139

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Updated On:

Products

CA App Synthetic Monitor NIMSOFT CLOUD USER EXPERIENCE MONITOR DX Application Performance Management

Issue/Introduction

Some of the ASM logs are showing empty RCA reports.  It seems to be random and both successful and failure runs are affected.  This obviously makes finding a root cause difficult.

 

Cause

Files are taking up most of the space (HAR, JTL, MP4 videos or JPG images)

Environment

Release : SAAS

Component : CA APP SYNTHETIC MONITOR (WATCHMOUSE)

Resolution

Workaround : Engineering created a cleanup job to reduce the space usage.

Permanent Fix:  The fix will be added to the latest release ASM 10.3 and later.