upgrade fail from 851 to 902 at dataengine probe 38%

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Article ID: 141124

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Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Upgrade to 9.02 from 8.51 fails with an error configuring data_engine probe, at 38%.

Environment

Release : 8.51, 9.0.2

Component : UNIFIED INFRASTRUCTURE MGMT

MS SQL 2016

Resolution

We took the following steps to resolve the problem.

Updated versions of all probes on the primary hub to their respective 9.0.2 version n by using "Update version" in the IM console.

Restarted UIM on the primary. The automated_deployment_engine was crashing and restarting (this was the same probe that the upgrade was failing on).

We updated to 9.0.2 version, still crashing.

Deployed automated_deployment_engine 9.20 and now the process was staying up.

We re-ran the 9.0.2 upgrade and we got past the upgrade error and the upgrade to 9.0.2 completed successfully.

 

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