Manage Zendesk with REST Connector without CA API Gateway (Layer 7)

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

Can I manage Zendesk endpoint without installing CA API Gateway?

 

Environment

Release : 14.3

Component : CA Identity Manager, CA Identity Suite

Resolution

Zendesk REST Connector (not CA API Gateway based) is only supported in CA Identity Manager version 14.3 onward.

Here is Connector Support Matrix in 14.3

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-identity-and-access-management/identity-manager/14-3/platform-support-matrix/connectors-and-endpoint-types.html

Here is Connector Support Matrix in 14.2

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-identity-and-access-management/identity-manager/14-2/platform-support-matrix/connectors-and-endpoint-types.html

14.2 only supports Zendesk CA API Gateway based Connector (required CA API Gateway install) only.

Before using Zendesk REST Connector you need to enable Password Access API authentication on Zendesk. Go to Admin > CHANNELS > API and enable Password Access API authentication.

Refer to below documentation how you can manage Zendesk with REST Connector for more details.

Manage Zendesk with REST Connector