processd restart results in multiple OneClick processes

Products

• CA Spectrum

Issue/Introduction

Multiple OneClick processes are seen after restarting processd on a OneClick system by running the "processd.pl restart" command from the $SPECROOT/lib/SDPM directory.

 

Environment

Release : Any version of Spectrum running on Linux

Component : Spectrum OneClick

Resolution

Work-around:

1. Gracefully shutdown OneClick before running "processd.pl restart" on a OneClick system.

2. After running "processd.pl restart" on a OneClick system, shutdown tomcat by running "stopTomcat.sh" from the $SPECROOT/tomcat/bin directory and then start it again by running "startTomcat.sh" from the $SPECROOT/tomcat/bin directory.

Additional Information

This issue has been reported to the Engineering team to be reviewed for possible inclusion in a future version, service pack or patch. When a new version, service pack or patch is released please review the Readme file to see if the fix was included. 

Please be sure to register for Proactive Notifications on the Broadcom Support Portal to stay up to date when Release and Service Packs become available.

Article title: How to register to Broadcom Software Product updates and Critical Alerts

https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=133819