Receiving pairs of alarms for data_engine related failure to insert data

Products

• NIMSOFT PROBES
• DX Infrastructure Management

Issue/Introduction

We've received over 130 data engine alarms in the past several days.  The alarms come in pairs and are:

1. [Microsoft OLE DB Provider for SQL Server] [DBNETLIB][ConnectionWrite (send()).]General network error. Check your network documentation.
2. Failed to insert QoS data into the database, check that the database is running.

Between 11/18 and 11/19, there were 377 "DataCallback - processed 0 messages, sending reply: temporarily out of resources" entries in the data_engine log.

 

 

Cause

- thread_count_insert set to 0 (sequential processing)

Environment

Release : 8.51

Component : UIM - DATA_ENGINE

Resolution

Set thread_count_insert = 24, wait one hour.