Scheduled report does not apply Business Hours

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Article ID: 141067

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration CA Performance Management - Data Polling DX NetOps

Issue/Introduction

In Dashboard or on Demand report when I choose "Apply Business Hours" it and run it, the results work as expected and filter out non-business Hours.  However, when I schedule the same Dashboard or On-Demand to run on a certain day or time, the result does not filter out the non-business hours

Environment

Release : 3.7

Component : IM Reporting / Admin / Configuration

Resolution

Using the control at the top of the report/dashboard page will only apply to the interactive report you are running.

You would need to configure the views in the dashboards/reports themselves to use business hours to apply to the scheduled reports.