How can i add an alternate contact on any of the case so that they can follow up on the case when I am not available?
Here are the steps to add an alternate contact on a case:
1. Login to support portal and go to Case management
2. Click on the case number you wish to add an alternate contact and on the right panel under details follow the steps in the image:
3. It will open up a pop up where you can add 3 alternate email ids with an alternate contact number too.
And submit, This will update the alternate email and contact number on the case.