Adding alternative case contacts on the Broadcom Support Portal

Products

• Support Portal

Issue/Introduction

How can i add an alternate contact on any of the case so that they can follow up on the case when I am not available?

Resolution

Here are the steps to add an alternate contact on a case:

1. Login to support portal and go to Case management

2. Click on the case number you wish to add an alternate contact. Edit the Alternate contact. 

 

Three alternate email ids with an alternate contact number can be added. This will update the alternate email and contact number on the case.

If you need help with any assistance, please contact a Broadcom Customer Care Representative by using the chatbot available on the support portal.