Suppression key option is not working in ntevl 4.31

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Article ID: 141043

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Even though the message description value is different in "ntevl - Event viewer log" it is overriding the existing generated alarm.We want a separate alarm for the configured log but it's not happening as expected.

Cause

- This is working exactly as designed.

Environment

Release : 8.51

ntevl 4.31

Component : UNIFIED INFRASTRUCTURE MGMT

Resolution

NAS by default will combine any message from the same probe and profile with the same source, message, subsystem, and severity. The message will be suppressed into a single message and just increase the alarm count.

There is no way to change this behavior for a single probe or profile in a probe.

You can disable this but it would affect EVERYTHING.

You will need to setup a variable to capture something from the message that will make it unique and put it in the alarm message string so that when it hits the nas it is not suppressed.

Because you hand typed a static message into the alarm message field nas is suppressing this as it is supposed to.

Additional Information

https://community.broadcom.com/communities/community-home/digestviewer/viewthread?MID=812111#bm33da2b72-a3f0-48f2-8927-a22af0b98bf1

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/nas-alarm-server/nas-im-configuration/the-nas-setup-tab.html#concept.dita_726a28e6a429cd74d83b1889e403fd9f00caace6_TheMessageSuppressionTab