Suppression key option is not working in ntevl 4.31

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Article ID: 141043

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

 

 

Even though message description value is different in "ntevl - Event viewer log" it is overriding existed generated alarm.We want a separate alarm for the configured log but it's not happening as expected.

 

 

Cause

This is working exactly as designed.

Environment

Release : 8.51

ntevl 4.31

Component : UNIFIED INFRASTRUCTURE MGMT

Resolution



NAS by default will combine any message from the same probe and profile with the same message string and just increase the counter.



There is no way to change this behavior for a single probe or profile in a probe.

You can disable this but it would affect EVERYTHING and the client does not want that.



You will need to setup a variable to capture something from the message that will make it unique and put it the alarm message string so that when it hits the nas it is not suppressed.



Because you hand type a static message into the alarm message field nas is suppressing this as it is supposed to.


Additional Information

 https://community.broadcom.com/communities/community-home/digestviewer/viewthread?MID=812111#bm33da2b72-a3f0-48f2-8927-a22af0b98bf1



https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/nas-alarm-server/nas-im-configuration/the-nas-setup-tab.html#concept.dita_726a28e6a429cd74d83b1889e403fd9f00caace6_TheMessageSuppressionTab