'Error: Could not load the avatar image' or Avatar Displayed as 'Unknown' in the New UX

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Article ID: 141041

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

After an upgrade, accessing the New UX throws this error: 'Error: Could not load the avatar image'.

The avatar is displayed as 'Unknown'.

Resolution

Flush the Clarity PPM caches and empty the browser caches/temporary files.

Additional Information

23812 - Clarity PPM: How to flush or clear the cache?

103492 - User name is displayed as 'undefined'