Is it necessary to stop SSO services during upgrading Policy Server ?

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Article ID: 141034

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Updated On:

Products

SITEMINDER

Issue/Introduction

Customer will upgrade CA Single Sign-On 12.8 sp1 to CA Single Sign-On 12.8 sp3 by “In-Place Upgrade”.

They want their production will NOT be stopped during the upgrade.

However,  the docops “Upgrade Policy Store” has the step of "Restart all Policy Servers."

Upgrade Policy Store
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-identity-and-access-management/single-sign-on/12-8-03/upgrading/in-place-upgrade/upgrade-policy-store.html

Restart all Policy Servers
Complete the policy store upgrade by restarting all Policy Servers that are communicating with the policy store.

Environment

Release : 12.8.03

Component : SITEMINDER FEDERATION SECURITY SERVICES

Resolution

The documentation is correct. However, the only outage should occur when restarting the policy server(s).


Thus, consider that the upgrade will be done when user request volume will be low.