OneClick Webapp does not work when SpectroSERVER and OneClick are using NAT

Products

• CA Spectrum

Issue/Introduction

Webapp does not work and cannot be launched.  This is due to a NAT environment between the OneClick server and the SpectroSERVER.

From the webswing.log output, you can see the request like:

 -Dwebswing.initialUrl=https://10.182.177.16:8443/spectrum/webapp

 

But the response appears to come back as

: -Dwebswing.jmsUrl=nio://127.0.0.1:34455

 

 

 

 

 

 

 

Cause

Webapp does not support NAT environments out of the box.

Environment

Release : 10.4

Component : Spectrum Core / SpectroSERVER

Resolution

1. Go to the Webapp Config webpage

http://<webapp-host>:<webapp-port>/spectrum/admin

2. Login and password is   admin  pwd

3. Click on the Show Config button

4. Go to 3.1 Launcher Configuration and under the Main Arguements add the following before ${customArgs}

-host localhost

So that the entire line should look like:

-contextPort 43000 -compress 9 -host localhost ${customArgs}

** IF SSL (HTTPS) for Webapp is being used then the line will look like **

-contextPort 43000 -compress 9 -host localhost -port <SSL port> -ssl true ${customArgs}

example if port 8443 is the Webapp SSL port it should look like

-contextPort 43000 -compress 9 -host localhost -port 8443 -ssl true ${customArgs}

 5. Click Apply at the top

6. Stop WebTomcat and then start WebTomcat from $SPECROOT/webtomcat/bin

Try to launch Webapp this way

http:<IP>:<webapp-port>/spectrum/oneclickwebapp

 

The IP is the one which they launched the OneClick Admin Webpage

If HTTPS is being used

https:<IP>::9443/spectrum/oneclickwebapp

The IP is the one which they launched the OneClick Admin Webpage

Additional Information

This is scheduled to be fixed out of box in Spectrum 10.4.1.