API portal SYNC Failure

book

Article ID: 140968

calendar_today

Updated On:

Products

CA API Developer Portal

Issue/Introduction

API Portal Sync API Plans and Sync API Keys fail.

Cause

Error in catalina.out:

DEBUG (http-nio-37080-exec-2:) - [SyncAPIKeysHandler general] -- response: {"gsp_status_cd" : "0","gsp_message":"Request not Processing"}

[Fatal Error] :1:1: Content is not allowed in prolog.

Environment

Release : 3.5

Component : API PORTAL

Resolution

This is because of global policies (message-received/message-completed) on the gateway. Neither of these policies should return a response. One of these global policies is returning {"gsp_status_cd" : "0","gsp_message":"Request not Processing"}.