OWB crashes in windows 10 when launching the OWB program - Error npWBench.exe has stopped working

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

• OWB crashes in windows 10 environments when launching the OWB program
• OWB on the laptop tries to open but never initiates, it clocks displaying the front screen but then disappears. 

STEPS TO REPRODUCE: 

1.     Install Open Workbench (OWB) 15.7 patch 1 on a Windows 10 machine

2.     Open OWB

Expected Results: OWB opens successfully

Actual Results: OWB crashes with error: npWBench.exe has stopped working

Cause

This issue appears to be related to an environmental issue.

Environment

Release : 15.7

Component : CA PPM OPEN WORKBENCH (OWB)

Resolution

1. Check to see if installing the following update (or later) from Microsoft resolves the issue: KB4533002
2. If that doesn't help, check for any recent updates on the machine from the time frame the issue started happening:

• To do this: go to Control Panel -> Programs -> View installed updates.
• Order these installed updates by date
• If anything is found that was installed that appears may have caused the issue, check if uninstalling the program resolves the issue.

3. If the above doesn't help, see KB: 194391 - How to generate a dump file for OWB Crashing issues

Additional Information

See KB: 140939 - OWB Crashing with error npWBench.exe has stopped working in 15.7 patch 1

See KB: 141061 for tips on how to optimize use of Self Service for Clarity PPM