OWB crashes in windows 10 - Error npWBench.exe has stopped working

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Article ID: 140942

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Open Workbench (OWB) OWB crashes when launching the OWB program. OWB  tries to open but never initiates, it clocks displaying the front screen but then disappears. 

STEPS TO REPRODUCE: 

  1. Install Open Workbench (OWB) 15.7 patch 1 on a Windows 10 machine
  2. Open OWB

Expected Results: OWB opens successfully

Actual Results: OWB crashes with error: npWBench.exe has stopped working

Cause

This issue appears to be related to an environmental issue.

Environment

Release : 15.7

Component : CA PPM OPEN WORKBENCH (OWB)

Resolution

  1. Check to see if installing the following update (or later) from Microsoft resolves the issue: KB4533002
  2. If that doesn't help, check for any recent updates on the machine from the time frame the issue started happening:
    • To do this: go to Control Panel -> Programs -> View installed updates.
    • Order these installed updates by date
    • If anything is found that was installed that appears may have caused the issue, check if uninstalling the program resolves the issue.

Additional Information

If the above doesn't help, see KB: Generate a dump file for OWB crashing issues