The transaction log for database 'CA_UIM' is full due to 'LOG_BACKUP'

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Unable to login to the UMP portal

Also on checking the status of the data_engine probe in IM it is in red error state

Environment

Release : 8.51

Component : data_engine

Resolution

If the data_engine probe is in deactivated state, activate it 

If the above does not resolve the issue with the data_engine probe and it continues to be in error state, enable the debugging in data_engine probe

Note, after enabling the data_engine debugging, if you would like to view the log files, the file name would be data_engine.log and on the robot where data_engine probe is installed, assuming the underlying Operating System is Windows, the default path would be C:\Program Files (x86)\Nimsoft\probes\slm\data_engine.

If the data_engine debug log file reads the below message, you would need to work with your Database Administrator to increase the size of LOG_BACKUP:

"The transaction log for database 'CA_UIM' is full due to 'LOG_BACKUP'

Additional Information

CA UIM database best practices

http://dba.stackexchange.com/questions/29829/why-does-the-transaction-log-keep-growing-or-run-out-of-space

https://dba.stackexchange.com/questions/73436/transaction-log-full-due-to-log-backup