Can we create an admin account that will let us change user local options?

Products

• STARTER PACK-CLARITY PPM
• Clarity PPM SaaS

Issue/Introduction

Is there a way to have an account that will allow edits for users at a local / end user level setting?  For example, can I configure the timesheet user view for an end user as an administrator?

Environment

Release : All Supported Releases

Component : CA PPM SAAS USERS, GROUPS, OBS ADMINISTRATION

Resolution

Unfortunately there's no administrator account that can do this, you would have to log in as the user you want to configure the view for (or you can send the steps to the user for them to make). 

1. Logging in from the portal would require resetting the user password and email address temporarily.

2. Logging in with SSO would require unchecking external authentication in Administration->Resources temporarily where you can then change the user's password.

Here's a KB on how a user can configure a tsv view: KB ID 140918 - How to configure Resource Planning/Allocation detailed / Time Scale view by user