Error: Sm_AgentApi_Init Failed when starting Apache Web Agent

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• SITEMINDER
• CA Single Sign On Agents (SiteMinder)

Issue/Introduction

 

Apache startup error was observed and it does not start up. User access resulted in HTTP 500 error.

Here is a snippet from Apache error_log:

[25/Nov/2019:18:51:51] [Info] [CA WebAgent LLAWP] [2792] [LLAWP Monitor: LLAWP has been started.]


[25/Nov/2019:18:51:53] [Error] SiteMinder Agent
Sm_AgentApi_Init Failed.

ff ff ff ff


[25/Nov/2019:18:51:53] [Error] SiteMinder Agent
Failed to initialize the configuration manager.
LLAWP unable to get configuration, exiting.

[Mon Nov 25 18:51:56 2019] [notice] Apache/2.2.22 (Unix) configured -- resuming normal operations
[25/Nov/2019:18:56:16] [Information] SiteMinder Agent

Environment

 

Web Agent 12.52 SP1 CR09 on Apache 2.2.22 on RedHat 6.10;

 

Resolution

 

Check the following:

 

A - File: SmHost.conf

 

1. policyserver="##.##.##.##,44441,44442,44443"
   
   As for the IP address, ensure network access from the Agent host to Policy Server.
   
   
2. hostconfigobject="HCO_Name_Here"
   
   Ensure Policy Server has the HCO.
   
   
3. Also, ensure the above 1. IP address exists in the HCO. Or, if FQDN is specified, ensure the name resolution works.

 

B - File: WebAgent.conf

 

1. AgentConfigObject="ACO_Name_Here"Ensure Policy Server has the ACO, it exists in the AdminUI;

 

C - Other

 

1. If SELinux is enabled, change the setting to disabled. See below (1).

 

Note:

 

In the specific case, the root cause was found that the HCO had an entry of Policy Server as FQDN but /etc/hosts had a wrong entry, eventually, the name resolution failed. The correction resolved the problem.

 

Additional Information

 

(1)

    Error: Unable to load SiteMinder host configuration in Web Agent