Not seeing the Problem details in SpyderView in ATC

Article Id: 140859

Status: Published

Updated On: 26-11-2019 18:15

Products:

CA Application Performance Management Agent (APM / Wily / Introscope) , CA Application Performance Management (APM / Wily / Introscope) , INTROSCOPE

Issue/Introduction:

A culprit is displayed under problems pointing to a component that is not displayed in SpyderView.

The message is "This Suspect Node or Business Transaction is related to this problem but is not visible in the map due to the applied filters".

Cause:

The agent was updated to support Component IDs (which were not present in the traces.db files )

Environment:

Release : 10.7.0

Component : APM Agents

Resolution:

Fix included in APM 10.7 HF#49 and will be added to APM 10.7 SP4

Please open a support ticket to obtain the HF#49