ASM Text Messages Not working

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Article ID: 140858

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Updated On:

Products

CA App Synthetic Monitor NIMSOFT CLOUD USER EXPERIENCE MONITOR

Issue/Introduction

We are not receiving text messages from monitors that are down since roughly in the middle of this week. There are a couple getting through but not to all contacts.

Cause

Per Engineering, the issue seems to be related to SMS vendor. 

Environment

Release : 10.1

Component : CA APP SYNTHETIC MONITOR (WATCHMOUSE)

Resolution

Try using different SMS/texting provider  as the image below. 

You could try one at a time , m1, bu, m2...etc



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