ASM Text Messages Not working

Products

• CA App Synthetic Monitor

Issue/Introduction

We are not receiving text messages from monitors that are down since roughly in the middle of this week. There are a couple getting through but not to all contacts.

Environment

Release : 10.1

Component : CA APP SYNTHETIC MONITOR (WATCHMOUSE)

Cause

Per Engineering, the issue seems to be related to SMS vendor. 

Resolution

 

Try using different SMS/texting provider  as the image below. 

You could try one at a time , m1, bu, m2...etc