WASP Error

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Article ID: 140845

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

We have upgraded UIM from 8.5.1 to UIM 9.0.2 and we are seeing WASP getting failed. This is impacting production.

Cause

- wasp/controller log shows:
No cryptkey error

Environment

Release : 9.0.2

Component : UIM - UMP

Resolution

1 - Correct the path to certificate.pem in the robot.cfg on the UMP robot from:

C:\Program Files\Nimsoft\security\certificate.pem

to

C:\Program Files (x86)\Nimsoft\security\certificate.pem

2 - Deactivate and Activate wasp

3 - Checked controller.log for evidence of cryptkey