SSL Tunnel is not working

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Article ID: 140827

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Tunnel from primary and secondary hubs to one of the Robot Hubs is not being established; Around 90 Servers are now not monitored.

Communications from the Primary and Secondary servers to the Robot Hub TCP port 48003 has been verified and it´s possible:

Primary and Secondary are installed on Linux servers and Robot hub in a windows server.

 

Errors are shown in the primary hub.log such as:

Nov 25 19:10:17:051 [139624585381632] hub: CTRL <hub1_name> could not resolve address <hub2_name>:48003

Cause

change in the customers domain meant the hub could not resolve host names to IP addresses.

Environment

Release : 9.0.1

Component : UNIFIED INFRASTRUCTURE MGMT

Resolution

 adding entries to the local hosts file allowed it to resolve correctly and connection was re-established