ASM - URL is not reachable at the monitoring stations from South Africa region

Article Id: 140821
Status: Published
Updated On: 26-11-2019 17:59
Products:
CA App Synthetic Monitor , NIMSOFT CLOUD USER EXPERIENCE MONITOR
Issue/Introduction:

Getting unreachable alerts for ASMTest.com sites only from the South Africa region monitoring stations (Capetown,Durban,Johannesburg).

Cause:

NA

Environment:

Release : 10.1

Component : CA APP SYNTHETIC MONITOR (WATCHMOUSE)

Resolution:

Per Engineering  it was intermittent issue in UDP port 53 (DNS) communication between our monitoring stations provider and Customer's DNS provider.

It was resolved by the vendor.