ASM - URL is not reachable at the monitoring stations from South Africa region

Products

• CA App Synthetic Monitor
• NIMSOFT CLOUD USER EXPERIENCE MONITOR

Issue/Introduction

Getting unreachable alerts for ASMTest.com sites only from the South Africa region monitoring stations (Capetown,Durban,Johannesburg).

Cause

NA

Environment

Release : 10.1

Component : CA APP SYNTHETIC MONITOR (WATCHMOUSE)

Resolution

Per Engineering  it was intermittent issue in UDP port 53 (DNS) communication between our monitoring stations provider and Customer's DNS provider.

It was resolved by the vendor.