Not able to install UMP.

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Article ID: 140779

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Getting crypt file error even though the Certificate is in the security folder and path is mentioned in the robot.cfg file.

 

 

Cause

- user error

Environment

Release : 9.0.2

Component : UIM - INSTALL

Resolution

Everything seemed to be configured properly but we made a few adjustments and reviewed the controller.log on the UMP robot machine to see if there were any references to the cryptkey,


e.g., Controller:  data  value=C:\Program Files (x86)\Nimsoft\security\certificate.pem


but there were none.


So after rechecking the configuration, I suggested we retry the UMP install and during the process of selecting the proper UMP machine via the drop down box (there were 2), customer realized that he accidentally selected UMP machine '02 instead of '01.


Once we selected the correct UMP instance, the UMP install finished successfully.