Clarity PPM : Jasper tomcat fails to start

Products

• CLARITY PPM FOR ITG
• Clarity PPM On Premise

Issue/Introduction

Jasper server tomcat fails to start with the below errors on Windows server environment.

 

Using CATALINA_BASE:   "D:\Jaspersoft\Tomcat"

Using CATALINA_HOME:   "D:\Jaspersoft\Tomcat"

Using CATALINA_TMPDIR: "D:\Jaspersoft\Tomcat\temp"

Using JRE_HOME:        "D:\Jaspersoft\Java\jre1.8.0_171"

Using CLASSPATH:       "D:\Jaspersoft\Tomcat\bin\bootstrap.jar;D:\Jaspersoft\Tom

cat\bin\tomcat-juli.jar"

D:\Jaspersoft\Tomcat\bin>shutdown.bat

Using CATALINA_BASE:   "D:\Jaspersoft\Tomcat"

Using CATALINA_HOME:   "D:\Jaspersoft\Tomcat"

Using CATALINA_TMPDIR: "D:\Jaspersoft\Tomcat\temp"

Using JRE_HOME:        "D:\Jaspersoft\Java\jre1.8.0_171"

Using CLASSPATH:       "D:\Jaspersoft\Tomcat\bin\bootstrap.jar;D:\Jaspersoft\Tom

cat\bin\tomcat-juli.jar"

25-Nov-2019 09:41:14.538 SEVERE [main] org.apache.catalina.startup.Catalina.stop

Server Could not contact [localhost:[8005]]. Tomcat may not be running.

25-Nov-2019 09:41:14.538 SEVERE [main] org.apache.catalina.startup.Catalina.stop

Server Catalina.stop:

 java.net.ConnectException: Connection refused: connect

        at java.net.DualStackPlainSocketImpl.connect0(Native Method)

        at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)

        at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)

        at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)

        at java.net.AbstractPlainSocketImpl.connect(Unknown Source)

        at java.net.PlainSocketImpl.connect(Unknown Source)

        at java.net.SocksSocketImpl.connect(Unknown Source)

        at java.net.Socket.connect(Unknown Source)

        at java.net.Socket.connect(Unknown Source)

        at java.net.Socket.<init>(Unknown Source)

        at java.net.Socket.<init>(Unknown Source)

        at org.apache.catalina.startup.Catalina.stopServer(Catalina.java:497)

        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

        at java.lang.reflect.Method.invoke(Unknown Source)

        at org.apache.catalina.startup.Bootstrap.stopServer(Bootstrap.java:406)

        at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:495)

 

Cause

This is caused by an incorrect user(profile) configuration for Jasper.

Environment

Release : 15.6

Component : CA PPM JASPERSOFT

Resolution

1. Stop all running instances of Java(assuming only jasper is installed on the server) using Task Manager.

2. Login as the Windows user who installed Jasper as that user's profile contains the License files.

3. Navigate to Tomcat bin and start the service.