Refresh Data Warehouse OData Model Job failing with "Unable to connect to OData Service Server due to invalid credentials."

Article Id: 140763

Status: Published

Updated On: 18-02-2020 17:38

Products:

Clarity PPM SaaS

Issue/Introduction:

We are receiving the following error when the "Refresh Data Warehouse OData Model" job runs. It returns the following error:

Data Warehouse OData Model refresh failed: Unable to connect to OData Service Server due to invalid credentials.

Cause:

This issue can happen if there is an issue with the SaaS Odata user or DB permissions

Environment:

Release : All supported releases with OData user on the SaaS side

Resolution:

Please contact Broadcom support for assistance for resolution of this issue:

1. SAAS team may need to recreate the OData User and run the Refresh Odata job.

2. DBA to verify proper permissions are set up for Odata