All Metric Families and Vendor Certifications are blank in Monitored Devices

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration

Issue/Introduction

All Metric Families and Vendor Certifications are blank in Monitored Devices

Cause

On the Data Aggregator, the following directory was moved in an attempt to recover the environment.

/opt/IMDataAggregator/data

Environment

Release : 3.x

Component : IM Reporting / Admin / Configuration

Resolution

/opt/IMDataAggregator/data is the directory that houses all Vendor Certifications and the like, this absoutely must never be moved.  To recover from this:

1. Stop the Data Aggregator

2. Move the data directory back to its original location

3. Start the Data Aggregator