All Metric Families and Vendor Certifications are blank in Monitored Devices

Article Id: 140746

Status: Published

Updated On: 25-11-2019 09:59

Products:

CA Infrastructure Management , CA Performance Management - Usage and Administration , CA Performance Management - Data Polling

Issue/Introduction:

All Metric Families and Vendor Certifications are blank in Monitored Devices

Cause:

On the Data Aggregator, the following directory was moved in an attempt to recover the environment.

/opt/IMDataAggregator/data

Environment:

Release : 3.x

Component : IM Reporting / Admin / Configuration

Resolution:

/opt/IMDataAggregator/data is the directory that houses all Vendor Certifications and the like, this absoutely must never be moved. To recover from this:

1. Stop the Data Aggregator

2. Move the data directory back to its original location

3. Start the Data Aggregator