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How to change the severity of the case using Case Management?
Article ID: 140745
Updated On:
Products
Support Portal
Issue/Introduction
How to change the severity or priority of a case using Broadcom Support Portal: Case Management?
Environment
Resolution
Broadcom Support offers four levels of severities:
Note: Contact Broadcom Customer Care to update the case to Severity 1.
Here are the steps to change the severity of the case to 2, 3 and 4.
- Login to Broadcom Support Portal and Choose your division and then click on Case Management.
- Once you click on Case Management, it will take you to the new instance called Wolken.
- To change the severity, click on case id as shown in the picture below:
- On the right side, in the case details tab, there is an option to edit the severity of the case.
- Once the severity is changed the assigned engineer or the team will be notified.
If you need any assistance, please contact Broadcom Customer Care.
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