How to change the severity of the case using Case Management?

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Article ID: 140745

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Updated On:

Products

Support Portal

Issue/Introduction

How to change the severity or priority of a case using Broadcom Support Portal: Case Management?

Environment

 


 

Resolution

Broadcom Support offers four levels of severities:




Note: Contact Broadcom Customer Care to update the case to Severity 1.


Here are the steps to change the severity of the case to 2, 3 and 4. 



  • Once you click on Case Management, it will take you to the new instance called Wolken. 

  • To change the severity, click on case id as shown in the picture below:


 

  • On the right side, in the case details tab, there is an option to edit the severity of the case.

  • Once the severity is changed the assigned engineer or the team will be notified.


    If you need any assistance, please contact Broadcom Customer Care.

 

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