How to change the severity of the case using Case Management?

Products

• Support Portal

Issue/Introduction

How to change the severity or priority of a case using Broadcom Support Portal: Case Management?

Environment

 

 

Resolution

Broadcom Support offers four levels of severities:

Note: Contact Broadcom Customer Care to update the case to Severity 1.

Here are the steps to change the severity of the case to 2, 3 and 4. 

• Login to Broadcom Support Portal and Choose your division and then click on Case Management.

• Once you click on Case Management, it will take you to the new instance called Wolken. 

• To change the severity, click on case id as shown in the picture below:
  
  

 

• On the right side, in the case details tab, there is an option to edit the severity of the case.
  
  

• Once the severity is changed the assigned engineer or the team will be notified.

  
  If you need any assistance, please contact Broadcom Customer Care.