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How to change the severity of the case using Case Management?


Article ID: 140745


Updated On:


Support Portal


How to change the severity or priority of a case using Broadcom Support Portal: Case Management?





Broadcom Support offers four levels of severities:

Note: Contact Broadcom Customer Care to update the case to Severity 1.

Here are the steps to change the severity of the case to 2, 3 and 4. 

  • Once you click on Case Management, it will take you to the new instance called Wolken. 

  • To change the severity, click on case id as shown in the picture below:


  • On the right side, in the case details tab, there is an option to edit the severity of the case.

  • Once the severity is changed the assigned engineer or the team will be notified.

    If you need any assistance, please contact Broadcom Customer Care.