Broadcom Support Portal - How to upload a file to a case using Broadcom Case Management?

Products

• Support Portal

Issue/Introduction

How to upload files to a case using Broadcom Support Portal :Case Management?

Resolution

To upload or attach a file to a case, Here are the steps to be followed:

1. Go to Broadcom Support portal You will see the following page, click on login on Broadcom support portal
   
   
   
   
2. Once you are logged in, choose your division to access the Case Management.
   
   
   
   
3. Click on My Cases option
   
   Note: Once selecting the My Cases, if the new tab doesn't open, please check the browser setting whether Pop-up Block is Enabled or Disabled.
   
   
   
   
4. Locate and select the case Id to which a file has to be attached.
   
   
   
   
5. Click the File attachment icon on the case record
   
   
   
   Or click the Attach Files link at the bottom of the case record.
   
   
   
   
6. A Pop-up window will appear. Click on folder path " files_from_customer"
   
   
   
   Note: Selecting the drop-down will not provide the path, please select the folder.
   
   
7. Drag a file on to the screen or click on upload and select the file.
   
   
   
   

The file will appear in progress and once completed it will show in the folder.

If you need help with any assistance, please contact a Broadcom Customer Care Representative by using the chatbot available on the support portal.

Additional Information

You can refer to further FAQ for Case Management here