How to upload files to a case using Broadcom Support Portal :Case Management?
4. Locate and select the case Id to which a file has to be attached.
5. Click the File attachment icon on the case record
Or click the Attach Files link at the bottom of the case record
6. A Pop-up window will appear. Click on folder path " files_from_customer"
Note: Selecting the drop-down will not provide the path, please select the folder.
7. Drag a file on to the screen or click on upload and select the file.
The file will appear in progress and once completed it will show in the folder.