DUAS6: Node stopping with errors "CreateProcess failed"

Products

• CA Automic Dollar Universe

Issue/Introduction

Processes of a Dollar Universe node stop themselves, like EEP and CDJ go down with the following kind of Error messages in universe.log:

|ERROR|X|USR|pid=p.t| UniUserCreateProcess      | [3JOBCOMPANY_AREA_ID_NODE] CreateProcess failed: Insufficient system resources exist to complete the requested service. (0x5aa)
|ERROR|X|DQM|pid=p.t| o_dqm_lanc_batch          | error [0] [135364667] calling service user for entry [ID] 
|ERROR|X|DQM|pid=p.t| u_dqm_end_job             | ret 5 after lecture_sup [ID] etat [1]
|ERROR|X|IO |pid=p.t| read_new_network_message  | Network error -1: (WinSock): No buffer space available

|ERROR|X|IO |pid=p.t| k_handshakeHello          | u_recv_msg in error [-1]: (WinSock): No buffer space available (recv returns error)
|ERROR|X|CDJ|pid=p.t| read_new_network_message  | Network error -1: (WinSock): No buffer space available

 

The server is a replacement for an old Server, with a Memory allocation of 4GB, and applications like Dollar Universe were migrated from the previous server.

The issue also ocurred from time to time on the old server.

 

 

Environment

Release : 6.x

Component : DOLLAR UNIVERSE

OS: Windows

Cause

Insufficient System Resources: due to the small memory allocation of the server (4GB) the applications failed to create new processes and eventually system ran out of Dynamic TCP Ports.

Resolution

Increase server memory allocation (ie from 4GB to 8GB).

If message "No buffer space available" still occurs, increase as well the TCP Dynamic Port Range.