SNMP Collector not getting started after upgrade to 4.03

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Article ID: 140713

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

After upgrading snmp collector to 4.03 from 3.44 , its not getting started giving error Controller: Max. restarts reached for probe 'snmpcollector' (command = <startup java>)

Cause

- Error occurred when upgrade performed through Infrastructure Manager

Environment

Release : 8.4 /9.x/20.x

Component : UIM - SNMPCOLLECTOR 3.44 and 4.03

Resolution

Initially tried upgrading by deploying the snmpcollector probe via the Infrastructure Manager (IM), but it threw a max restarts error.

Controller: Max. restarts reached for probe 'snmpcollector' (command = <startup java>)

 

After deploying the snmpcollector probe using the Admin Console, snmpcollector probe started up without error.