RA Webservice: Keep Alive

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Due to firewall settings, is there a way to send keep alive packets for long running webservices?

Environment

Release : 11.2

Component : RA WEBSERVICEREST

Resolution

There is no method within the product to send keep alive packets; the Agent waits for the result from the webservice endpoint. If this is causing an issue within networking rules, an exception in the firewall would be necessary.