Provisioning Server Crash
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Provisioning Server Crash


Article ID: 140638


Updated On:


CA Identity Manager CA Identity Governance CA Identity Portal CA Identity Suite


An issue has been identified where heavily utilized CA Identity Manager provisioning servers (imps.exe) appear to crash without logging any specific errors being logged.


Release : 14.3

Component : IdentityMinder(Identity Manager)

Identified on 

14.3 GA On-Premise Production Environment

Wildlfy 8.2.1 hosted on Windows Server 2012 R2 with an Oracle 12.1 back-end database 

CA Directory 14 (embedded with Identity Manager 14.3)

Identity portal and Identity Manager in cluster (2 nodes each); we have also 2 PS (standard fail-over configuration)



The issue should resolve by turning off "TransactionProtection".

"TransactionProtection" is a feature that was introduced in 14.1 and has been shown to cause some performance issues in heavily utilized systems. When enabled each transaction goes through a hand-shaking process. Turning it off can reduce the system overhead.

To turn it off:

1. Logon to CA IM Management Console
2. Navigate to : Environment > Advanced Settings > Miscellaneous >
3. Add Property "transactionprotection" EQUAL to "False"
4. Reboot the server