Transparent Data Encryption Support in Service Desk Manager 17.x

Products

• CA Service Desk Manager

Issue/Introduction

Does Service Desk Manager (SDM) 17.x support Transparent Data Encryption?

https://docs.microsoft.com/en-us/sql/relational-databases/security/encryption/transparent-data-encryption?view=sql-server-ver15

https://docs.oracle.com/database/121/ASOAG/introduction-to-transparent-data-encryption.htm#ASOAG10117

Environment

Service Desk Manager

All Supported Operating Systems

All Supported SQL Server versions

All Supported Oracle versions

Resolution

Transparent Data Encryption is a new feature of database servers and is independent of the SDM application.

We do not test against all database server features against the SDM MDB. As long as this is transparent to the end users and the SDM application, it should be ok to implement Transparent Data Encryption.

Of course, we recommend testing in a non-PROD environment first.