Service Desk uses shared memory to sync up with servers. However, due to IO operations sometimes the shared memory becomes unreliable and as a result, after the app recstart secondary/app server can't start. Stdlog file on secondary server displays error like this
11/11 22:33:42.68 sdm-server proctor_sdm-server 10752 ERROR pdm_process.c 921 Process stopped unexpected exit code from: E:/CA/SERVIC~1/bin/pdm_ver -s Expected: 0 Received: 255
this tech doc details the steps administrators can perform to quickly recover the Service Desk on the secondary/app server.
Release : 17.2, 17.1
Component : SERVICE DESK MANAGER