PAMSC(EP) r14.1 CP01: application error at seosd.exe while shutting down the PAMSC.

Article Id: 140553

Status: Published

Updated On: 21-11-2019 15:51

Products:

CA Privileged Access Manager - Server Control (PAMSC) , CA Privileged Identity Management Endpoint (PIM)

Issue/Introduction:

seosd.exe crash problem occurred while stopping services.

In Windows Application Event log, following error is recorded.

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ERROR, 2019/08/10 12:30:17,Application Error,1000,(100),
Faulting application name: seosd.exe, version: 14.10.0.1160, time stamp: 0x5c4f9a97
Faulting module name: ntdll.dll, version: 10.0.14393.2969, time stamp: 0x5ccd148a
Exception code: 0xc0000005
Fault offset: 0x0000000000065553
Faulting process id: 0x3804
Faulting application start time: 0x01d54f27c95e6e73
Faulting application path: C:\Program Files\CA\PAMSC\bin\seosd.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 9c5e52f8-ecda-4c63-8e9c-79a45fab2439

Cause:

The root cause of the issue is synchronization problem between internal threads in seosd.exe during shutdown.

Environment:

Release : 14.1

Component : PAM SERVER CONTROL ENDPOINT WINDOWS

Resolution:

The problem is fixed in PAMSC r14.1 CP02.