PAMSC(EP) r14.1 CP01: application error at seosd.exe while shutting down the PAMSC.

Products

• CA Privileged Access Manager - Server Control (PAMSC)
• CA Privileged Identity Management Endpoint (PIM)

Issue/Introduction

 seosd.exe crash problem occurred while stopping services.

In Windows Application Event log, following error is recorded.

-----

 ERROR, 2019/08/10 12:30:17,Application Error,1000,(100),
  Faulting application name: seosd.exe, version: 14.10.0.1160, time stamp: 0x5c4f9a97 
  Faulting module name: ntdll.dll, version: 10.0.14393.2969, time stamp: 0x5ccd148a
  Exception code: 0xc0000005 
  Fault offset: 0x0000000000065553
  Faulting process id: 0x3804
  Faulting application start time: 0x01d54f27c95e6e73 
  Faulting application path: C:\Program Files\CA\PAMSC\bin\seosd.exe 
  Faulting module path: C:\Windows\SYSTEM32\ntdll.dll 
  Report Id: 9c5e52f8-ecda-4c63-8e9c-79a45fab2439

 

Cause

The root cause of the issue is synchronization problem between internal threads in seosd.exe during shutdown. 

Environment

Release : 14.1

Component : PAM SERVER CONTROL ENDPOINT WINDOWS

Resolution

The problem is fixed in PAMSC r14.1 CP02.